Communication is the basis of business. It is also at the center of the fourth industrial revolution, with 5G networks enabling a faster communication between people, but also connected objects. Therefore, having the right tools to communicate, in 2023, will be crucial. Here are a few that need to find their way into your office, if they aren’t already there, yet.
A VoIP Phone System
If your company isn’t equipped with a VoIP phone system yet, you need to get on solving this issue, right away. Not only are you probably wasting money on your traditional phone system for no reason, but you are simply not able to communicate with your clients efficiently. VoIP phone systems are software-based, which enables them to blend smoothly with all the other ones that are currently running your business.
When clients call into your office, they will automatically be taken care of through an interactive voice response system, so that they don’t have to wait endlessly on the line, for someone to answer them. Their file will be available to the operator, the second that the phone system recognizes the number calling, if you have attached your CRM to it. These are business tools that you simply cannot live without, if you want your business to run at maximum capacity.
It came in silently, as everyone was in lockdown, but it did come to life. The 5G network, which was in preparation for many years, is now available for anyone that uses 5G compatible smartphones. The difference between 4G and 5G is not small by any means. This new technology was created to handle all the requests that connected objects are going to have in the future. We are talking about autonomous objects that can make decisions by themselves. That shows how strong this communication system is, so don’t wait too long to change your smartphone for a new one that can handle the 5G. Of course, you need to make sure that your service provider will enable you to reach the network, in the first place. Otherwise, you need to move on to another one.
A Refreshed Newsletter
Sometimes the best new tool is a revamped one. Communicating with clients has to be done in a way that we control. There is no better tool to do so than a newsletter. However, we are so used to sending one out each month, that we just copy and paste all the time, before pressing send. On the other side, customers are also used to seeing the same presentation, and guess what: They don’t read it anymore. You need to come up with a completely new visual and new set of options on it, that will recreate reader’s interest. Otherwise, you may be wasting potential sales, simply because the people receiving your mails did not notice that there was a great offer for them, inside it. Making sure that your communication tools are up-to-date, before starting the new year, is necessary. Otherwise, you may not be able to grow your company, the way that you want to, in 2023.