In a business world empowered by emerging technologies like automation, big data and analytics, and artificial intelligence, decision-makers are presented with the challenge of using this new range of tools to their best possible effect.
There are certainly many benefits to be gained from the deployment of the newest AI solutions, and in the competitive markets of today, there’s more pressure on small businesses trying to win that competitive edge on their rivals. This means looking at all the different applications of AI and how these could form part of a carefully planned and executed digital transformation.
Another indispensable service that businesses of all sizes need in the workplace is reliable tech support. When you have the assistance of a trusted company like Computers In The City, you won’t need to worry about those bottlenecks we’d all prefer to avoid.
Recruitment
In the long process of screening and selecting candidates for positions, AI-enabled software can be used to save time and increase efficiency.
AI is used for assessment tasks and games that give personality and performance assessments before interviews, by tools like Pymetrics, while other AI tools even go so far as to take on the interviewing. Onboarding is another area where AI can provide useful assistance, to get new employees better settled into their roles, providing training and answering any questions they might have.
Security
Whether it’s through assisted intelligence, augmented intelligence, or autonomous intelligence, AI and ML (machine learning) have various implementations in the field of cybersecurity.
Security tools can analyse data from millions of separate incidents and use it to identify potential threats. ML can pick out malicious code that has been concealed in large tracts of harmless data, and AI can detect anomalies with network monitoring tools.
These technologies can keep up with the changes in the fast-moving security world, and rapidly develop an effective response.
Augmented workforce
Rather than replacing jobs, recent decades have seen that employers are better able to augment their workforces by removing repetitive, time-consuming tasks and increasing those that involve more creative decision-making.
For more repetitive tasks we can apply robotic process automation (RPA), and AI can be used to monitor workflows and processes then make suggestions as to where and how improvements could be made.
There are many workflow management tools that employers can use to improve efficiency in the workplace, such as ProofHub and ProcessMaker.
Customer service
In the last decade, we’ve all become more familiar with the chatbots commonly used by service-oriented web platforms.
The global chatbot industry is growing fast and is forecast to reach $9.4 billion by 2024, up from $2.4 billion in 2019. Since their inception, the capabilities of these bots have improved, aided by natural language processing, and there’s still room for improvements.
Chatbots can increase customer engagement, deliver faster employee response times, and reduce the rates of error. AI technologies enable chatbots to learn from their interactions with customers and apply this to their future engagements, which is good news for everyone.
Training
In addition to onboarding, there are several other forms of on-the-job training that AI technologies can usefully provide for employees.
AI-powered training programs can be much more adaptive and modified to meet the specific needs of each individual employee. Through ongoing assessments, educational platforms can develop make recommendations on the learning required for employees and provide feedback when needed.
Performance data can be collected and analysed, then used in developing new learning programs. Employers can become more involved in the learning and development process, and AI can remove the human biases in traditional forms of education.
Human resources
In addition to recruitment, onboarding, training and customer service, artificial intelligence can be put to good use in the human resources department by improving several practices.
This includes the analysis of performance data that can be gathered from various sources, and data-backed insights and resources that come directly from employees. Human resources personnel can also make use of transactional workforce data to make predictions about employee activity, understand their needs and performance potential.
Augmented reality
There are many ways in which augmented reality can be used to form a visual connection between the virtual world and the actual one. This involves overlaying text, icons and images on the user’s vision to give them the information they need to effectively perform certain tasks.
This kind of 3D visualisation can be used to simulate scenarios in various industries, such as design, healthcare, education and travel/tourism. There are now many new startups that have been created to provide services in augmented reality, such as Vyking in the retail industry.
Find Future Growth with AI
It’s clear that artificial intelligence is becoming an important part of our everyday working practices, and this trend is likely to continue.
By leveraging the newest AI technologies, businesses will be better able to find that competitive edge that will lead to future growth. Be sure to keep up with new developments in AI to see how this can lead to a brighter, smarter future.
