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Many businesses make the mistake of believing that creating and setting up a call center is simply a matter of installing a phone system and hiring personnel to answer or
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Working in a call center is one of those roles that so many people go for when they finish school and are thrown into the working world. Call centers are
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There’s not a company on the planet that doesn’t want to improve its processes. Whether an operation spends the day putting out fires or turns to an internal productivity system,
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If you run a business, one of the things that you want to do is make sure that you get as many customers as possible. To do this, many businesses
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Technological advancements combined with the changing trends and expectations across the enterprise and the business world are forcing companies to become more agile and responsive, hence connected. While adapting to
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The Customer Relationship Management software makes it possible for a company to leverage the data they collect. The software which focuses on CRM can track the located trends, track the
5 Things Customers Expect from Online Stores
Do you run an online store, or are hoping to? Operating an ecommerce business entails more than looking up the best products to sell online from home (though it can