Running a business right now is more challenging than ever. Companies face a range of difficulties at the moment, so solutions that provide a competitive advantage are well worth investigating further. For your company to be successful and stand out from your competitors, you need to offer a seamless, high-quality service to every customer. Achieving this high level of service for everyone who shops from you is not an easy task, but it will help you retain your existing customers and attract new ones. One excellent way to give your business a distinct edge over your competitors and offer the best service for your customers is to make full use of technology and stay up-to-date with the latest advances. Being aware of the latest advances in tech and using them to enhance your business provides a fantastic opportunity to deliver the best possible service. Here some ideas to help you use technology to give your business a competitive edge:
Cybersecurity is a subject at the forefront of many people’s minds at the moment. Since the pandemic started, there has been a significant increase in the number of cybercrimes committed. With people working remotely and shopping online more than ever, hackers have taken the opportunity to turn this increased use of the internet to their advantage. Phishing scams, malware, and malicious domain registrations all skyrocketed during 2020. Unsurprisingly, many consumers are concerned about the security of their data online and how companies use it. For businesses, a cybersecurity breach can mean substantial damage to their reputation and lost customers. Reassuring your customers about the security of using your website and how you use their data can alleviate customer concerns and encourage consumers to keep shopping with your business.
To provide consumers with the reassurance they need to know they can shop safely on your website, it is helpful to stay on the cutting edge of the latest technology to enhance your protection from cyberattacks. You may want to consider using unikernels to facilitate cloud migration without compromising on security or speed.
You don’t need to be online 24 hours a day answering customer queries to deliver excellent customer service. Instead, you could try implementing a chatbot on your website. Introducing a chatbot that uses artificial intelligence (AI) can help prevent abandoned shopping baskets and help increase your conversion rate. Being able to get queries answered when they need it will provide visitors to your website with a positive experience and make them more likely to complete their purchase and return in the future.
Introduce an App
Do you want to make using your services and shopping with your business the easiest possible experience for your customers? If so, an app can help. Using an app enables your customers to enjoy a streamlined, hassle-free shopping experience and helps build customer loyalty.
Introducing a mobile app could also help you reach a broader target audience, so it is definitely an option worth considering to help gain a competitive edge.