Think live chat isn’t important? Think again! Around 51% of consumers not only expect businesses to be available around the clock, 42% prefer live chat because they don’t have to
Using Technology To Improve the Customer Experience
When we think about technology, we tend to view it as something that diminishes the customer experience. There’s the idea that technology takes away the human touch from business and
4 Ways Tech Will Change How We Shop
Technology is changing all aspects of our day-to-day lives, and in some cases it’s doing so pretty rapidly. But not all the changes were experiencing are obvious or even apparent
Which Messaging Service Fits Your Bill?
With so many processes available for us to stay in touch, it can be hard to truly know the benefits to each one unless you’re fully immersed. Knowing which app