Modernizing your company’s call center is not a simple task. There are any number of platform and dialer considerations to be made, that is to say nothing of the immense
Is Your Approach To Tech Letting Your Customers Down?
The world of business is more competitive and cutthroat than ever. Customers have access to a wide range of providers offering the exact same goods and services who are tripping
Here Are Some Things That Your Customers Actually Want From You
No matter what kind of business you’re running, you’re almost certainly going to end up coming up against one particular question time and time again: what do your customers actually
How Technology Is Changing the Customer Service Game
Technology has had wide reaching, lasting effects on commerce and business overall, but one of the most underrated – and ever improving – aspects is how it has improved the