Anyone who runs a fleet of vehicles can tell you that it’s never easy, but with the right fleet management software (FMS), you can perform your tasks more efficiently as
Developing a Successful Call Center for Small Businesses
Many businesses make the mistake of believing that creating and setting up a call center is simply a matter of installing a phone system and hiring personnel to answer or
How to Design the Perfect Web Form
Web forms are an essential part of any website, especially online businesses that need more than just a good ol’ contact form. They need feedback forms, order forms, service request
Making the Most of Your Dialer
Modernizing your company’s call center is not a simple task. There are any number of platform and dialer considerations to be made, that is to say nothing of the immense
Tech Tools and Useful Services for a Growing Small Business
When running an SME, there’s always a need to keep costs down while accessing the best services and tools to operate the business and keep it streamlined. Often, your business
Advantages of an Inbound Call Center
A call center creates an effective communication channel between customers and employees. This is one of many benefits of incorporating a call center as part of your business culture, where
Using Technology To Improve the Customer Experience
When we think about technology, we tend to view it as something that diminishes the customer experience. There’s the idea that technology takes away the human touch from business and