Face it, you need all the help you can get. It’s been a tough year and consumers are wary. People might not have as much money as they once did if COVID has led to job losses. Businesses are launching to fill the shoes of those businesses lost to the pandemic. Whatever you do, it needs to be great and you’ll need help to do it. Help can come in all kinds of formats. Whether by using people to give you a hand, or by finding the best technology possible to give you that edge over your rivals. Investing in technology doesn’t always feel good because its an immediate outlay while the gain from it might not come for some time. Even so, here are some options to consider for boosting your business.
Remote For Future Safety
Working remotely is the way forward. Coronavirus has highlighted how important the ability to work remotely is. Think about the money you’ll save by not having to pay those overheads. When you allow your team to work remotely, there’s a better chance they can keep tabs on other software solutions you use too. From teaching software for K-12 schools, to cloud computing software or live chat embeds. If you were all in an office, and the server went down, you wouldn’t have any way to access your products and customers. If you’re all remote, you’ve got that special safety net. It’s unlikely all of you will experience downtime at the same time.Think about software like Microsoft Teams to ensure you have the right software to work remotely and ensure your business is safe going forward.
The Online Help Desk
You just have to browse over to Twitter to see all of the big companies speaking and interacting with their customers. Whether good feedback or bad, showing that they’re listening and acting on customer comments goes a long way. The trick here is to be contactable, instantly. It doesn’t sound as onerous as you think. A message on your website can lead to a ping to your phone you can pick up right away depending on what software you want to go with. There are some examples here. It looks professional, and matches up to current customer expectations nicely too. It also gives that purchase confidence.
That Tech Know-how
Unfortunately, some tech is quite hard to use. It isn’t intuitive. That’s why you sometimes need enhanced training packages to get the best out of it. A lot of tech bundles or software solutions will come with this training, or you can even pay someone to apply it for you. This applies if your simply selling on amazon or taking customer payments with new card reading technology. You need to know how to use it. Make sure you do. It might be as simple as reading a tutorial or having a play around with it.
Technology is usually made to be as user friendly as possible but sometimes, if it’s super technical stuff like machine governing code or printing technology it can be a little hard to get to grips with. Don’t just buy it. Make sure you know how to use it.